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Happy Customers and Angry Customers
Will Lukang, PMP, CSM, MBA, MASCL Few weeks ago, my wife and I were discussing her experience with her Coach pocket book that she bought few months back. The thread on the shoulder strap started to...
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Customer Service – Make a positive impression
Will Lukang, PMP, CSM, MBA, MASCL About a week ago, I post a message on one of the appliance merchant’s site to inquire about their program. The next day I receive a response asking me some questions...
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Sharing the stage with others (Are you ready?)
Will Lukang, MBA, PMP, MASCL, CSM A year and half ago, I venture into the world of blogging hoping to wet my toes and see what it is like to share my knowledge and experience. It took me over six...
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Customer Service – Penny Wise, Pound Foolish
Will Lukang, MBA, PMP, MASCL, CSM In this economic situation companies have a tendency to focus on cutting back and reducing expenses to make their business profitable. But there is a saying “penny...
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Bad Customer Service
Will Lukang, CLDC, CSM, PMP We always have fond memories of my sister-in-law’s annual Easter visit. It is that time of year in which we invite a couple of our friends with little ones to participate...
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Customer Service :-)
When I think of customer service, the company that comes to mind is Amazon. I’ve been a customer of Amazon and they always meet my expectations. As I write this post, I remember Jeff Bezos quote: “If...
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Who is your client?
In Mirriam-Webster’s a client is defined as a person who engages the professional advice or services of another. Another definition of client is customer. In my early twenties I often thought of the...
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Do Not Do List
When I was growing up, I suffered from an inferiority complex where I always felt like I wasn’t good at anything. This stemmed from the fact that I grew up in an environment where academic results...
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